Terms of Service

The service is provided by MB “Solvee”, company code 308095291, registered at Laisvės al. 34-39, LT-82121 Radviliškis, Lithuania. The customer is the legal entity or sole trader that registered the account. Solvee is a business service — consumer protection provisions do not apply to this contract.

Solvee answers your clients' messages automatically on Messenger, Instagram and other connected channels, books appointments against the working hours and services you configure, sends reminders and review requests, and synchronises appointments with your calendar.

Scope depends on the plan you choose. We may improve and change features; we give 30 days' notice before materially reducing functionality.

Prices include VAT. The monthly column is the price of one month; the 3-month, 6-month and yearly columns are the total of a single payment, not a monthly rate. What each plan includes, and its limits, are published in the price list at solvee.lt — kept there so that improving a plan does not require amending this contract.

• ●A 14-day trial, free and without obligation. No card up front.
• ●Subscriptions are paid in advance — for one month, 3 months, 6 months or a year — and renew automatically for the same period until cancelled.
• ●A longer period never costs more than the same months bought one at a time: the longer the period you choose, the less a single month works out at. How much less depends on the plan and the period, so the exact amounts are the ones set out in the table above.
• ●You may change plan at any time. Moving up is prorated; moving down takes effect from the next period.
• ●You may cancel at any time; the service runs to the end of the paid period. Fees for an unused period are not refunded, except as set out in §6.
• ●The custom plan is activated and invoiced by separate agreement, not self-service.
• ●We give 60 days' notice of price changes, which take effect from the following subscription period.

There is no additional charge based on the number of bookings or their value. However many clients book through Solvee, the fee is the same.

Solvee speaks in your name. What the booking assistant tells a client is, to that client, your salon's word — so nearly all of your obligations follow from one thing: it can only be as accurate as the information you give it.

• ●Provide and maintain accurate working hours, services, durations and prices. If you change a price in the salon, change it in the system too — otherwise the assistant will go on faithfully quoting the old one.
• ●Have a lawful basis for processing your clients' data, and tell them they are talking to an automated system.
• ●Review the conversations the assistant hands to a human. Those are the cases where it judged its own answer insufficient.
• ●Do not use the service to send unsolicited bulk messages.
• ●Comply with Meta's platform policies on connected channels.
• ●Do not enter health or other special category data into free-text notes without the client's explicit consent.

This is what separates us from a booking marketplace. A marketplace shows your listing and can disclaim everything that follows. Our system talks to your client and makes commitments in your name, so a disclaimer would not be honest here. We divide it as follows:

If a fault in our system books an appointment at the wrong time or double-books one, we correct it without delay and, where it caused you direct loss, §7 applies. If the fault came from information left stale in your settings, it is yours — but we will still show you exactly where it arose.

We aim for uninterrupted service but cannot guarantee it. The service depends on third parties — Meta, Google and the AI provider — whose outages are outside our control.

If the service is unavailable through our fault for more than 24 consecutive hours, we refund the subscription pro rata for those days. We give advance notice of planned maintenance.

Our liability is limited to what you paid for the service over the preceding 12 months. We are not liable for lost revenue, a lost client, or indirect losses.

These limits do not apply to wilful misconduct, gross negligence, or liability that cannot be limited under Lithuanian law.

In handling your clients' data we act as processor and you as controller. This section is the agreement required by Article 28 GDPR and needs no separate signature.

• ●Subject and duration — processing client conversations and appointments for the term of the subscription.
• ●Categories of data — name, contact details, appointment history, conversation content.
• ●We process only on your documented instructions, which are these terms together with your settings in the system.
• ●Sub-processors are listed in the privacy policy. We give 30 days' notice of a new one; you may object and terminate.
• ●On termination we return or delete the data within 90 days, at your choice.
• ●We assist you in answering your clients' rights requests and notify you of a data breach without undue delay.

You may terminate at any time by writing to info@solvee.lt from the email address you sign in with. We may terminate on 30 days' notice, or immediately if you breach §4 or leave the service unpaid for more than 30 days.

After termination you can ask us for a copy of your data for 90 days. It is then irreversibly deleted.

This contract is governed by the law of the Republic of Lithuania. Disputes are settled by negotiation and, failing that, by the Lithuanian courts at our registered seat.

We give 30 days' email notice of changes to these terms. Continuing to use the service after they take effect constitutes acceptance.