Legal
Refunds and cancellation
Everything here matches the terms of service — if you ever find a difference, the terms govern.
Free trial
Fourteen days free. No card is needed to start.
Cancelling a subscription
You can cancel at any time. The service runs until the end of the period you have paid for, and the next period simply does not begin. A subscription that is not cancelled renews automatically for the same length of period you chose. We announce price changes 60 days ahead, and they take effect from the following period only.
Refunds
The subscription is paid in advance, so the fee for an unused period is not refunded. The exception: if our own fault leaves the service down for more than 24 hours in a row, we refund a proportional share of the subscription for those days.
Ending the agreement
You can end the agreement by writing to us from the email address you sign in with. We may end it on 30 days' notice, or immediately if you breach section 4 of the terms (“Your obligations”) or the service goes unpaid for more than 30 days. After the agreement ends you have 90 days to ask for a copy of your data; after that it is deleted irreversibly.
Complaints and disputes
Write to us first — most questions are settled in a single email. The agreement is governed by the law of the Republic of Lithuania; if negotiation fails, disputes are heard by the courts of the Republic of Lithuania at the location of our registered office.
Where to write
For refunds, cancellation or invoices write to info@solvee.lt from the address you sign in with — that way we can see straight away which salon this is about.