Privacy Policy

Solvee is an AI-powered booking system for salons and service businesses. The service is provided by MB “Solvee”, company code 308095291, registered at Laisvės al. 34-39, LT-82121 Radviliškis, Lithuania.

For anything concerning data, write to info@solvee.lt. We answer requests within 30 days.

This is the most important section, because it determines who to approach about your data.

In practice: if you are a salon's client and want your conversation deleted, contact the salon you visited. We will carry it out, but on the salon's instruction — we do not touch their data on our own initiative. If you are unsure who to contact, write to us and we will point you to them.

Salon owner account: name, email address, sign-in identity, salon name, address, working hours, service list and prices, subscription status. Plan payments are taken by Stripe: it handles the card details itself, and Solvee never receives or stores them.

If you came through a link in one of our ads or posts, we record that link's campaign tags (UTM) and the first page of our site you visited with the salon account — so we know which campaigns bring salons. Nothing is stored in your browser.

Salon client data received through Messenger, Instagram, WhatsApp or the booking form: name, phone number, email address where given, chosen service, appointment time, visit history, no-show count, and the full content of the conversation with the assistant.

Google Calendar. If a salon or a staff member connects their Google Calendar, Solvee uses the Google APIs only for what booking needs:

• ●The list of calendars (names and access level) — so you can choose which calendar to use. We keep only the chosen calendar's identifier and name.
• ●Permission to create, change and delete events — so visits booked in Solvee appear in your calendar. An event carries the service, the client's name, the visit notes and internal visit identifiers.

The Google access token is kept in encrypted storage. We do not sell data received from Google, use it for advertising or to train artificial intelligence models, or share it with anyone except as needed for this feature to work. Solvee's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect the calendar at any time in the dashboard's integrations or in your Google Account settings; disconnecting deletes the access token.

So the booking assistant can reply, the text of a client's message is sent to an AI model, together with the salon's context: services, prices, working hours and, for a returning client, their name and a summary of previous visits.

The model provider does not use this data to train its models. The AI makes no decisions producing legal effects — it books appointments and answers questions, and hands more complex cases to salon staff.

We do not sell data and do not use it for advertising. We rely on the following sub-processors, each seeing only what its function requires:

Transfers outside the European Economic Area rely on the European Commission's Standard Contractual Clauses. The primary database runs in the European Union.

Requests from public authorities. When a public authority asks us to disclose personal data, we first review its legal basis and whether it was made through the procedure the law requires. We disclose only the data the request specifically names, and nothing beyond it. We challenge a request that is unlawful or overly broad. Every such request and our response to it is recorded. Where the law permits, we inform the person whose data was requested.

• ●Conversations and appointment history — while the salon uses the service, and 90 days after the contract ends, then irreversibly deleted.
• ●Salon owner account — while the account is active.
• ●Accounting records — 10 years, as Lithuanian law requires.
• ●Technical error logs — 30 days.

You have the right to access your data, correct it, delete it, restrict its processing, receive it in a structured format, and object to processing. You may withdraw consent at any time.

Send requests to info@solvee.lt. If you believe your data is being handled improperly, you may complain to the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt).

Deletion of data received through Facebook and Instagram is described separately — see the Data Deletion page.

• ●Data is encrypted in transit and stored in the European Union.
• ●Access tokens are held in encrypted storage, never in application code.
• ●Only staff who need access to data have it.
• ●Each salon sees only its own data, enforced at the database level.

Every revision carries a version date, shown at the foot of this page. We give at least 30 days' email notice of material changes, and we record which revision each user accepted.