FAQ
Got questions? Straight answers.
Getting started
Will I have to give you my Instagram or Facebook password?
No. You sign in through Meta's own login window — you type the password into Meta, not into Solvee. We never see it and never store it.
Which permissions you grant, and how to revoke them at any time, is set out on the Integrations page.
How long does it take to get started?
It depends on how many services you offer. You need three things: add your services with their length and price, set your working hours, and connect Instagram or Messenger.
You don't have to add everything at once — start with your most popular services. When you add the rest, the assistant knows about them straight away.
Do I need a card to try it?
No. You get 14 days free, no card needed.
When the trial ends you have time to decide — everything keeps working as usual for 3 more days.
Will I have to change how my salon works?
No. You can keep adding appointments yourself, and your clients write to you just as they did before. Solvee simply answers when you can't.
The assistant
What does the assistant do when it doesn't know the answer?
It doesn't make things up. If the answer isn't in your settings, it won't guess a price or a duration: it tells the client it doesn't have that information, and you see the question in Alerts and can answer it yourself.
Some topics it never touches: pregnancy, breastfeeding, allergies, illness, reactions after a treatment and complaints. If a client asks for a real person, it hands over straight away.
Can I reply to a client myself?
Yes. Press “Take over” in the inbox — the assistant goes quiet in that conversation and you reply right from Solvee.
When you're done, hand the conversation back and the assistant carries on.
Will the client know they aren't talking to a person?
The assistant speaks on behalf of your salon, so telling clients about automated replies is up to you — the terms of use say so too.
It speaks in one polite voice, in your salon's name.
What happens when I change a price or my working hours?
The change applies straight away — the next client already hears the new price or hours.
Just remember to change it in Solvee too: if the price changed in the salon but not in the system, the assistant will still quote the old one.
Channels and calendar
Does WhatsApp work?
Yes — Solvee answers on WhatsApp exactly as it does on Instagram and Messenger.
WhatsApp is part of the Max plan and works during the trial. We'll help you connect it.
Does Solvee connect to Google Calendar?
Yes. Every appointment is written to Google Calendar — to the stylist's own calendar if it is connected, otherwise to the salon's shared one.
To stop the assistant offering times when you're busy with other things, paste your calendar's iCal link on the stylist's card or under “My work” — busy times refresh every 15 minutes.
Price and contract
Do you take a commission on bookings?
No. You pay a fixed monthly or yearly price — that's it. However many clients book, the price stays the same, and your clients' money never goes through us: they pay you for their appointments, just as before.
Paying for a longer period is always cheaper than the same number of months paid one at a time.
How do I cancel?
Any time — just write to us at info@solvee.lt. The service keeps running until the end of the period you've paid for.
We don't refund unused time, unless the service was down through our fault for more than a day. If you want a copy of your data, ask within 90 days — after that it is deleted.
Data
Does my clients' data stay mine?
Yes. Your salon's client data belongs to you — we process it only on your behalf. What we collect and who we share it with is set out in the privacy policy.
Any of your clients can ask for their data to be deleted at any time — there is a separate page for that.
Updated